Responsibilities

1. Provide service and repair at site for assigned customers.

2. Repair and calibrate equipment at site or in the workshop.

3. Promote and project Emerson’s service capability and support to customers.

4. Build rapport and establish good working relationships with customers to ensure quality service and support.

5. Promote and project Emerson’s service capability and provide goodwill technical or application support as requested by the division BDM to strengthen our position at the account.

6. Obtain feedback on the performance of Emerson’s products for analysis.

7. Provide customer support for warranty and out-of-warranty issues.

8. Assist in problem resolution for customers and internal staff on service-related matters, ensuring fast escalation and thorough follow-through for customer satisfaction.

9. Prepare service reports and manage other administrative matters.

10. Conduct site surveys for sales estimation.

11. Maintain the physical upkeep of tools, calibrators, and work areas.

12. Define, design, schedule, install, start up, and commission system projects and related products.

13. Conduct customer training courses on operation, configuration, and maintenance.

14. Provide engineering support to sales personnel.

15. Prepare articles on new applications, successful installations, and new engineering techniques or enhancements.

16. Assist the Service Manager, System Engineering Manager, and Project Manager with assigned tasks.

17. Focus on understanding customer needs and solving problems to improve customer satisfaction.

18. Extend expertise to new Emerson products.

19. Perform any other tasks as assigned.

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Qualifications

• Diploma/Degree in Electrical/Electronic Engineering or equivalent.

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Experience

1. Minimum of 3 years’ experience in the process control industry.

2. Strong verbal and written communication skills.

3. Good interpersonal skills.